Legal Notice

Copyright
Except where expressly indicated otherwise, copyright in all the contents of the New Horizons Website belongs to New Horizons or its third-party licensors.
Notwithstanding the foregoing, New Horizons hereby authorises you as a user to: –
• view and display the contents of the website;
• download the contents and store them in your computer for a period not exceeding thirty days, if the user also downloads this copyright notice;
• print out contents from the Website, with the provision that the user also prints out an acknowledgement in the form set out below and attaches it to any printed copy of any content pages

Trade marks
The names and logos identifying the New Horizons Website and its products and services are either;
(a) proprietary marks of New Horizons or (b) marks which New Horizons is licensed to use, and nothing in these Terms and Conditions shall confer on the user any license of any such mark or of any other intellectual property right of new Horizons (subject always to the above provisions relating to copyright).

Termination
New Horizons reserves the right to terminate forthwith, or to refuse to permit, the use of the Website by any User, at any time and at New Horizons’ absolute discretion.

General
These Terms and Conditions shall be deemed to include any other policies contained on the Website from time to time, including but not limited to rules relating to the data protection policy of www.newhorizonssupportservices.co.uk as set out in the ‘Privacy Policy’.

These Terms and Conditions, the Privacy Policy and any other specific terms of use appearing anywhere on the Website constitute the entire agreement of the parties in relation the use of this site, and the Terms and Conditions supersede any other agreements between the parties in this matter.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable because of the laws of Jersey, then it shall be severed and deleted from the Terms and Conditions and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

The rights of www.newhorizonssupportservices.co.uk and the user under these Terms and Conditions may be exercised as often as necessary. They are cumulative and not exclusive of either party’s rights under the general law, and may be waived only in writing. Delay in exercising or non-exercise of any right is not a waiver of that right.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Jersey and any disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Jersey
Non-acceptance of the terms and conditions
If you do not accept these terms and conditions in full, you do not have permission to access the contents of the Website and therefore should cease using the Website immediately.

Customer Service
At New Horizons, we are passionate about doing everything within our power to ensure that our customers receive the best possible service. However, we recognise that sometimes we may not get things right. If, and when this happens we encourage you to communicate to us via admin@newhorizons.je and advise us with any comments or feedback that you have to help us to improve our service to you

Where issues arise, we welcome the opportunity to put things right.
We want to:
• encourage constructive feedback
• understand your views by listening to you
• try to resolve any issues in a timely and professional manner
• Ensure complete satisfaction in how we resolve any of your concerns.

How can I contact you?
If you are not satisfied with any aspect of the service provided by New Horizons, please let us know by email to admin@newhorizons.je

How long will it take?
Our aim is to resolve your concern as quickly as possible and to acknowledge all emails within 24 hours of receipt. If we are unable to resolve your concern by initial response, we will endeavor to resolve the issue within 7 working days. If we have been unable to resolve it within this time, we will update you on the progress made and advise you on how much longer we anticipate it will take to resolve