About us

New Horizons is a local, independent service provider in Jersey. We are dedicated to offering a person centred approach to social care services in the home and community.

New Horizons has been established to support the development and delivery of sustainable local social care services, promoting equality in our community.

Our Leadership

New Horizons was founded in 2013 and is run by Debbie and Anthony as Directors along with Vicky as our Registered Manager and Michelle as our office manager. The team has extensive experience having worked in the sector for several years in a variety of settings.

Debbie De Bourcier

Managing Director

Debbie is our Managing Director at New Horizons and oversees all aspects of the company and services we provide. Debbie has extensive experience and several qualifications to support this role. With over 25 years of experience, Debbie has developed a deep understanding of the Health and Social care Industry including Support Services in both Jersey and the UK. More specifically, Debbie has supported many individuals with complex additional needs, specialising in Positive Behaviour Support and Complex Behavioural Needs. Debbie is qualified to provide MAYBO training to our staff which focuses on Positive Approaches to Behaviour and Personal Safety.

Throughout her career, Debbie has successfully led many diverse teams, and is always striving for excellence in the support we provide to our clients and their families.

Debbie is passionate about inclusion and independence and works hard to ensure that the individuals we support have opportunities within their community to access meaningful events and activities, working closely with the staff team to ensure that our clients are receiving the highest standards of care.

Anthony Evans

Director of Finance & Operations

Over the years I have performed a number of roles both professional and voluntary within the Health and Social Care sector and in 2013 founded New Horizons.

As Director of Finance and Operations alongside our Manging Director I am responsible for maintaining the company's vision a and take a lead in our strategic financial planning. This includes managing budgets, and ensuring optimal resource allocation, driving growth and operational efficiency.

Vicky Soar

Registered Manager

Vicky is our Registered Service Manager who has over 19 years of hands on experience within the care sector in Jersey, specialising in additional and complex needs. Vicky has extensive training which includes her Level 5 Leadership Management in adult care, psychology and counselling and is trained in mental health to support both clients and our support workers.

Vicky is trained to deliver Maybo training to our team and works closely with Debbie to support and promote positive behaviour. Vicky has been part of the team at New Horizons since 2017 and is dedicated to making a difference to our clients lives by tailoring the support and supporting and involving their families to be a part of this.

Vicky takes a person-centred approach to each individual and listen attentively to understand their unique needs, challenges and aspirations.

Michelle Carter-Evans

Office Manager

Michelle has worked with New Horizons since it was founded in 2013, initially on a part time basis. As the company grew, she moved across full time in 2017, to support all areas of running the office. Michelle’s role can be incredibly responsive, and she is often juggling lots of different tasks at once. Her skills create a positive and welcoming environment for all staff, Clients and families visiting or calling the office.

As we provide a person-centred approach to scheduling for both our clients and staff, she listens to what everyone needs. Her focus is to ensure that the staff have a good work/ life balance and that the clients have the support hours that they need for them to maintain and develop their life skills and to access the activities they love.

Michelle will usually be the first person you will speak with when you contact the office. You will always be met with her cheery disposition and she is always on hand to help with any queries you may have.

Our Philosophy

Our Vision

Our Vision is to Provide a service that enables people to live the life they choose.

Our Aims

To ensure that people have a real choice of services, offering unique solutions to each individual’s requirements.
To enable people to participate in their communities, and provide each individual accessing our services the opportunity to have their own unique experience in life.
To ensure that people have a real choice of services offering unique solutions to each individual’s requirements.
To provide tailor-made services that people can buy into to improve their quality of life.
To become an established local provider of social care services.
Work in partnership with other service providers to help make the personalisation of services a practical local reality.

Mission statement

New Horizons is committed to providing individualised support services for people with additional and complex needs, enabling them to live independent and productive lives.

Core Values

Service

We operate a social business that integrates concern and ethical business practices with financial acumen and quality corporate management. We aim to provide a consistent and sustainable quality social care service that is continually improving, whilst complying with all relevant legislation, regulation and best practice guidance. We champion sustainable development, green living, and regeneration, embedding sustainability in all of our activities.

Independence

We seek to promote social justice, independence and choice, diversity and equality of opportunity. Supporting people to realise their full potential.

Enable

We recognise that investment in people, place and purpose is vital to our success in sustaining and revitalising our community an enabling people to live the life they choose.

Participation

As an organisation, be an active participant in the local community and provide individuals the opportunity to be a part of their communities. We share knowledge and resources, working in partnership with like-minded others to achieve our objectives, focusing on reaching agreement in all we do. We encourage excellence by actively involving, clients, our community, stakeholders and staff, supporting innovation in all aspects of our work.

Value

We value peoples’ gifts and aspirations whilst recognising and meeting their needs. We create a positive living and working environment encouraging individual and community wellbeing, fostering shared optimism and purpose.

Person Centred

Putting people first is at our core and we listen to our clients & their families, staff and those working for partner agencies to ensure that New Horizons is a human-centred organisation. We provide a flexible, person centred service, shaped around the requirements of the individuals accessing the services.

Quality Assurance

To Ensure Quality Assurance our staff team is made up of qualified and experienced healthcare professionals including Support Workers who all have previous experience of working within a clients’ own home.

As part of Quality Insurance programme, we follow a stringent recruitment procedure to ensure that all of our workers are compliant with the requirements of the Jersey Care Commission. This enables us to supply our clients with the highest quality healthcare professionals, at all times.

We are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored. We undertake rigorous compliance reviews to ensure that all of our Support Workers have the relevant qualifications and experience necessary for the service that they will provide.

This includes:
• Disclosure and Baring checks.
• A full health declaration.
• Full working history, along with detailed reference checks.
• Annual reviews with The Care Commission to ensure fitness to practice.

We provide regular supervision for all of our care staff, including recorded one-to-one meetings every twelve weeks, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.

New Horizons Support Services will regularly review the services we provide. This will be via a 6 month Personal Support Plan review, along with an annual service review.

We will seek the views of all individuals and their parents/carers on an on-going basis. We will collect satisfaction information from both the staff providing the service and from other key staff involved in the individual’s care. This information will be collected whilst the service is being introduced, as part of the 6 month PSP review and annual service review.

We have devised our own service-specific annual satisfaction survey and have kept questions to a minimum and will use these same questions each year to ensure ease of use.

Customers will have the opportunity to provide us with feedback via various methods and when ad-hoc feedback is received at reviews, via the website, social media sites, via telephone calls it will processed and reviewed by the management team. An initial response will be sent in 48 hours and all urgent issues will initiate an internal investigation and be dealt with as a priority.

New Horizons Support Services will provide a written outline of the results of the annual satisfaction survey to the individuals and parents/carers, including the agreed actions as a result of the feedback.

New Horizons Support Services sees people and partnerships as being at the heart of everything we do. We believe that by involving customers in activities relating to their home and communities we can improve their life chances and quality of life.

New Horizons’ overall aim is to continually improve the quality and value of everything we do. We want to be recognised as the Social Care Provider of choice on the Island.

We are therefore committed to ensure that all our customers have an opportunity to get involved putting them at the heart of the business. By listening to them, continuing to do the things that work and introducing solutions to the areas that need improving. Customer involvement is essential in ensuring that our

Training

A strong focus on continued staff training and development is central in our pursuit of excellence. Our staff are trained to the National Standards upon joining the company and all workers complete a comprehensive mandatory training programme which includes Safe guarding, manual handling, infection control, basic life support, fire safety and medication modules. In addition, as part of our Service, we create bespoke training courses based upon the actual needs of each client.

Equality & Diversity

. New Horizons is committed to providing effective and fair services. We value the diverse nature of our staff, clients and those using our services, and will ensure that this is reflected in all our practices, policies and services.
We will:
• Ensure that, as an employer and as a service provider, that we do not discriminate against any groups within the community.

• Aim to ensure that support and information is available to all customers, applicants and other client groups so as to enable equal access to our services.

• Tackle discrimination and to promote diversity and equality of opportunity in the provision of services and employment. This means recognising and valuing the differences between people’s gender, age, ethnic origin, religion, belief, disability, marital status, sexual orientation and any other individual characteristic.

• Recognise that everyone is entitled to be treated with openness, integrity and respect and are therefore committed to the provision of quality and diverse services for all users and potential users, without prejudice or discrimination.
• Ensure that, as an employer and as a service provider, that we do not discriminate against any groups within the community.

• Aim to ensure that support and information is available to all customers, applicants and other client groups so as to enable equal access to our services.

• Tackle discrimination and to promote diversity and equality of opportunity in the provision of services and employment. This means recognising and valuing the differences between people’s gender, age, ethnic origin, religion, belief, disability, marital status, sexual orientation and any other individual characteristic.

Recognise that everyone is entitled to be treated with openness, integrity and respect and are therefore committed to the provision of quality and diverse services for all users and potential users, without prejudice or discrimination

Environmental Sustainability

New Horizons Support Services Limited is committed to reducing the environmental impacts caused by the day to day activities of the business. We will work to improve the environmental impact of our organisation by following these principles:

1. We will comply with the requirements of environmental legislation and approved codes of practice

2. We will aim to improve environmental performance

3. We will reduce pollution, emissions and waste arising from our activities

4. We will reduce the use of all raw materials, energy and supplies

5. We will raise awareness, encourage participation and train employees in environmental matters

6. We will encourage similar environmental standards from all suppliers and contractors

7. We will assist customers and clients to use products and services in an environmentally-sensitive way

8. We will liaise with the local community

9. We will participate in discussions about environmental issues.

New Horizons has met the standards required to be certified as a Level 2 Eco-Active Business, for more information see their website.